That is correct. The important part is that undergoing the awakening process means a lasting shift in identity from person to presence. An intellectual understanding won't achieve this.
Good question.
For those who have gone through the awakening process to an adequate degree, their message is that there is a permanent way out of suffering. From that perspective, the world is not a problem, our life situations are not a problem, and physical pain is not a problem. The false is seen as false, so there's no entity to resisted/fight and hence no suffering.
As for the process (and to directly address the question), there is a middle pathway that must be found. The mentality "I am not the person, therefore I do not need to do anything" will limit progress towards liberation, but the attitude "I am a person who must take action to improve my life" is also perpetuating the false by investing in an entity with problems and solutions. Somehow there's a sweet spot of surrendering to the present moment but also orienting towards the methods that deepen one's sense of presence. I hope this makes some sense.